FAQ
1. What payment methods do you accept?
We support the following payment methods:
- PayPal
- VISA
- VISA Electron
- Mastercard
- Maestro
- American Express
- Discover
- JCB
- Diners Club
2. How can I track my order shipment?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment on the logistics company's official website or on www.17track.net.
Alternatively, visit our Track Your Order page for real-time updates.
3. How long does it take to ship the product?
Order processing time: 2-3 business days.
Shipping time:
Total Delivery Time = Processing Time + Shipping Time (depending on your location).
| Country | Shipping Method | Shipping Time | Cost |
|---|---|---|---|
| United States, Canada, Australia | Standard Shipping | 10-15 business days | Free shipping on orders $70+; $16 for orders below $70 |
| United States, Canada, Australia | Express Shipping | 6-8 business days | $25 |
| United Kingdom | Standard Shipping | 8-12 business days | Free shipping on orders $70+; $16 for orders below $70 |
| Other European countries | Standard Shipping | 8-10 business days | $25 |
PS: Supported European countries include Austria, Belgium, Czech Republic, Germany, Spain, Finland, France, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Sweden, Denmark, Bulgaria, Croatia, Hungary, Luxembourg, Greece, Latvia, Slovakia, Slovenia, Estonia, Lithuania, and Romania.
For specific shipping inquiries, please contact us at support@morofyshoes.com.
Note: Delivery times may vary during public holidays or due to other special circumstances.
4. If I return a product, how long does it take to receive a refund?
Refunds are usually processed within two business days after we receive the returned product. The exact timing may vary depending on your bank or credit card company.
5. Do I need to pay customs fees or import duties?
No, all customs fees and import taxes are borne by us. Customers do not need to pay these charges.
6. Can I cancel my order?
We can cancel orders that have not yet been shipped.
- Please email us at support@morofyshoes.com with your order details, and we will process the cancellation and provide a full refund.
- If your order has already been shipped, we cannot cancel it.
7. I need to change my order information. What should I do?
You can modify your order details within the first 12 hours after placing the order if it hasn’t been shipped yet.
Contact us via email at support@morofyshoes.com or through our Contact Us page.
Company Name: Chengdu Anna Olson Trading Co., Ltd.
Company Address: No. 41, Teacher Street, Taiping Subdistrict, Tianfu New Area, Sichuan, China
Email: support@morofyshoes.com
Phone: +86 17340021936